Last updated: 13 June 2026

This Privacy Policy explains how Aaisha Lone collects, uses, stores and protects your personal information when you use this website, contact us, subscribe to updates, book an appointment or use any of the services offered through this website.

By using this website, submitting your details or communicating with Aaisha Lone, you agree to the terms of this Privacy Policy.

1. Who we are

This website is operated by Aaisha Lone.

Aaisha Lone provides homeopathic, holistic and energetic healing services, including homeopathic consultations, mother and baby appointments, Theta energy healing, Bach flower essence support, healing circles and face-to-face healing sessions.

For questions about this Privacy Policy or how your personal information is handled, please contact Aaisha Lone using the contact details provided on this website.

2. What information we collect

We may collect personal information when you:

  • visit this website;
  • complete a contact form;
  • request a free consultation;
  • book or enquire about an appointment;
  • subscribe to the mailing list;
  • purchase or enquire about a service;
  • communicate by email, phone, online form or another method;
  • attend a consultation, healing circle or other session.

The information we may collect includes:

  • your name;
  • your email address;
  • your phone number;
  • your address, if needed for posting a Bach Flower Essence or related item;
  • appointment details;
  • payment information, where relevant;
  • health, wellbeing or personal information you choose to share during consultations;
  • notes relating to your case or session;
  • information about your child or baby, where relevant to a mother and baby appointment;
  • communication history;
  • newsletter subscription preferences;
  • technical information such as your IP address, browser type, device type and website usage data.

3. Health and sensitive information

Because Aaisha Lone provides homeopathic and holistic services, you may choose to share personal health, emotional, family, lifestyle or wellbeing information.

This type of information may be considered sensitive personal data under UK data protection law.

Sensitive information is only collected where it is relevant to your enquiry, consultation or service, and where you have provided it voluntarily.

This information is treated with care and confidentiality.

4. How we use your information

Your personal information may be used to:

  • respond to enquiries;
  • arrange free consultations;
  • assess whether a service is suitable for you;
  • book and manage appointments;
  • provide homeopathic, holistic or energetic healing services;
  • prepare consultation notes or case records;
  • arrange prescriptions or remedy orders where appropriate;
  • prepare and post Bach Flower Essence products where relevant;
  • communicate with you about your appointment or enquiry;
  • send newsletters or updates if you have subscribed;
  • manage payments and invoices;
  • improve the website and services;
  • comply with legal, professional or safeguarding obligations;
  • protect the safety, rights and wellbeing of clients, practitioners and others.

5. Legal basis for using your information

We only use your personal information where we have a lawful reason to do so.

Depending on the situation, we may use your information because:

  • you have given consent;
  • it is necessary to provide a service you have requested;
  • it is necessary to respond to an enquiry before providing a service;
  • it is necessary for legitimate business interests, such as managing appointments and maintaining records;
  • it is necessary to comply with legal obligations;
  • it is necessary to protect vital interests in rare or urgent circumstances.

For sensitive health-related information, we rely on your explicit consent and/or the need to provide the service you have requested.

6. Free consultations and selective practice

If you request a free 15-minute consultation, your details may be used to assess whether working together is appropriate.

Aaisha Lone may decide not to proceed with treatment if she feels the service is not suitable, if another form of support is more appropriate, or if there is not sufficient practitioner-client alignment.

Information shared during the initial consultation will still be treated confidentially.

7. Homeopathic prescriptions and third-party pharmacies

For homeopathic appointments, remedies are not included in the appointment price.

Where a remedy prescription is recommended, the prescription may be ordered through Helios Remedies or another appropriate pharmacy.

In order to arrange a prescription, it may be necessary to share limited relevant information with the pharmacy, such as your name, contact details and prescription details.

The pharmacy may contact you directly by email to arrange payment for your remedy order.

Once your information is shared with a pharmacy or another third-party provider, their own privacy policy and terms will apply to how they process your information.

8. Payments

Payments may be handled by third-party payment processors, booking platforms or banking providers.

Aaisha Lone does not usually store full card details.

Payment providers process your information according to their own privacy policies and security procedures.

9. Mailing list and email updates

If you subscribe to the mailing list, your name and email address may be used to send you updates, reflections, news, offerings or related content.

You can unsubscribe at any time by clicking the unsubscribe link in an email or by contacting Aaisha Lone directly.

We will not send you marketing emails unless you have subscribed or otherwise given permission.

10. Contact forms and website enquiries

When you submit a form on the website, the information you provide may be stored and used to respond to your enquiry.

Please avoid sending urgent medical information through website forms. If you require urgent medical support, contact emergency services, your GP, NHS 111 or an appropriate healthcare professional.

11. Cookies and website analytics

This website may use cookies or similar technologies to help the website function properly, improve user experience, understand website traffic and support security.

Cookies are small files stored on your device when you visit a website.

Types of cookies may include:

  • essential cookies needed for the website to work;
  • analytics cookies used to understand how visitors use the website;
  • functional cookies used to remember preferences;
  • security cookies used to protect the website.

You can usually control or delete cookies through your browser settings.

If this website uses a cookie banner or consent tool, you may be able to manage your cookie preferences there.

12. Embedded content and external links

This website may include links to external websites, including pharmacies, booking systems, payment providers, social media platforms, Amazon or other third-party services.

This website may also contain embedded content from other platforms.

External websites may collect data about you, use cookies, track your interaction or process your information according to their own privacy policies.

Aaisha Lone is not responsible for the privacy practices, content or security of external websites.

13. The book “Magic Pills”

This website may include information about the book “Magic Pills”.

If you choose to buy the book through Amazon or another retailer, your purchase will be made directly with that retailer.

Aaisha Lone does not control how Amazon or any other external retailer processes your personal information. Their own privacy policy and terms will apply.

14. How long we keep your information

Personal information is kept only for as long as necessary for the purpose it was collected.

This may include keeping records for:

  • responding to enquiries;
  • managing appointments;
  • providing ongoing care;
  • maintaining consultation records;
  • meeting legal, tax, accounting or insurance requirements;
  • resolving disputes or complaints.

Health-related consultation records may be retained for a reasonable period in line with professional, legal and insurance requirements.

When information is no longer needed, it will be securely deleted, anonymised or destroyed.

15. How we protect your information

Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include password protection, secure storage, restricted access and appropriate digital security measures.

However, no method of online transmission or digital storage is completely secure. While care is taken to protect your information, absolute security cannot be guaranteed.

16. Sharing your information

Your personal information will not be sold.

Your information may be shared only where necessary, including with:

  • pharmacies, where a homeopathic prescription is arranged;
  • booking or payment providers;
  • email newsletter platforms;
  • website hosting or technical service providers;
  • professional advisers, such as accountants, insurers or legal advisers;
  • regulators, authorities or safeguarding bodies where legally required;
  • emergency or medical services where there is a serious risk of harm.

Only the information necessary for the relevant purpose will be shared.

17. Children’s information

Some services may involve babies, children or families, including mother and baby appointments.

Where information relates to a child, it should be provided by a parent or legal guardian.

Children’s information will be handled carefully and used only for the purpose of providing the relevant service, maintaining appropriate records and meeting legal or safeguarding responsibilities.

18. Confidentiality and safeguarding

Information shared during consultations is treated confidentially.

However, confidentiality may need to be broken if there is a serious concern about harm, abuse, neglect, risk to life, safeguarding, legal obligation or public safety.

In such circumstances, information may be shared with appropriate professionals, authorities or emergency services.

19. Your rights

Under UK data protection law, you may have the right to:

  • ask what personal information is held about you;
  • request a copy of your personal information;
  • ask for inaccurate information to be corrected;
  • ask for information to be deleted in certain circumstances;
  • ask for processing to be restricted;
  • object to certain uses of your information;
  • withdraw consent where consent is the legal basis for processing;
  • complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

Some rights may be limited where information must be kept for legal, professional, safeguarding, insurance or record-keeping reasons.

20. Accessing or updating your information

If your details change, or if you believe any information held about you is inaccurate, please contact Aaisha Lone so it can be updated.

To request access to your information, please contact Aaisha Lone using the contact details on this website.

You may be asked to confirm your identity before information is released.

21. International transfers

Some third-party platforms used by this website or business may store or process data outside the United Kingdom.

Where this happens, reasonable steps will be taken to ensure that appropriate safeguards are in place.

22. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.

The latest version will be published on this page with an updated date.

By continuing to use this website after changes are made, you agree to the updated Privacy Policy.

23. Contact

For questions about this Privacy Policy or how your personal information is handled, please contact Aaisha Lone using the contact details provided on this website.